Check our Frequently Asked Questions

Arval suggests a network of preferred suppliers specialized in the repair, maintenance and road assistance of vehicles, along the country. You can book an appointment with 3 ways:

1. By making a request through MyArval 
2. By calling the Drivers support desk at 2108772600.
3. By email to drivers.support-gr@arval.gr

Certain services are not provided for in your contract and, as a result, will not be approved when your garage puts in a request to Arval. If you wish, you may have this carried out at your own expense. Below, you can consult a list of the most frequent issues that are not provided in the contract: updating maps in your GPS, replacement of floor mats , Purchase of a charging cable...
If you would like to receive further information, please do not hesitate to contact us - Driver Desk : +30 210 87 72 600

The use of a replacement car during maintenance or repairs depends on the terms of your leasing contract. For further information, please do not hesitate to contact us at 2108772600.

This depends upon the terms of your contract. For more information contact us at 2108772600.

In case you need to change your tyres please contact Arval at 2108772600 where we will guide you thourgh the appropriate process in accordance with the terms of your contract.

Damage to the rim, scratches, dents, loss are excluded from tyre service.

The amount you have to pay is based on the type of insurance you have and your contract terms. In case you want more information please contact us at 2108772600. 

Always report damage to Arval as soon as possible by calling us at 2108772600. Please also make sure to call the accident care at 1158 and select "1" in order for your accident to be properly registered. In case of injury or dispute please also call the police.

On the  insurance certificate that you have received you can see the duration of your insurance. More infrmation about your insurnace coverage are detailed in your contract.

If you have an accident abroad then you should consult the information that is on the green card that you have at your disposal. Based on this you should get in contact with the local insurance office to proceed with the declaration of the accident. If there are other parties involved you should contact the local police as well in order for the incident to be recorded. You should also inform Arval at +302108772600 in the first working time available after the incident.

The estimated delivery date will be provided to you by Arval. In case your vehicle is ready to be delivered Arval or the supplier will get in touch with you in order to arrange the vehicle's delivery to you.

If your vehicle is equipped with Arval Active Link, the data relating to the use of your Arval vehicle is collected and processed only for Arval's business purposes. These data are for example: mileage, time data, technical warnings, etc.

Call us at 2108772600.

If your vehicle needs to be repaired we will arrange for you a replacement vehicle based on the terms of your contract.

Roadside assistance is a service available both in Greece and abroad since a Green card has been issued.

You will need to get in touch with Arval before you travel abroad and you will get the relevant instructions about the process to be followed and the documents you should carry with you.

If you have an accident abroad then you should consult the information that is on the green card that you have at your disposal. Based on this you should get in contact with the local insurance office to proceed with the declaration of the accident. If there are other parties involved you should contact the local police as well in order for the incident to be recorded. You should also inform Arval at +302108772600 in the first working time available after the incident.

To ensure that we are able to provide you with up to date information regarding your car or back up documents please ensure that you advise us of any change in address, contact details or email – please email this to drivers.support-GR@arval.gr.

Arval, as owner od the vehicle, maybe notified for a fine or penalty. In that case, the data of the Leesse are advised to the authority in order to address it directly.

For any appeal against a fine, please address it to relevant authority.

Please address the relevant authority, having also the payment receipt.

If you would like to buy the car you have leased from Arval please contact us at 2108772600 to inform you about the relevant process.

When you return your vehicle, we will calculate any over mileage at the agreed pence per km rate based on the terms of your contract.

The invoice issuance takes place during the first days of each month and concerns the rental for the whole month.

The first invoice of the fee includes the days from the delivery date of the vehicle to the last day of the month following the invoice date.